We make uncomplicated service software to deliver exceptional customer and employee experiences.
That belief sparked Freshworks. And it powers everything we do and build today.
Enterprise capability without enterprise complexity
We’re on a mission to help every business struggling under the weight of bloated, overpromised software. The kind that calls complexity “added value.” That force-fits teams with features they’ll never use. That measures implementation in months and results in years.
We see you. Agents buried in clunky workflows. Leaders fed up with legacy. Teams who deserve better.
There’s another way.
Freshworks.
We help you untangle the knots left behind by outdated systems and outdated thinking. We celebrate you when you see ROI today—not someday.
We craft code that simplifies. Use AI that amplifies. Solve service challenges without making new ones. Create software that makes, not breaks, your business.
So your customers and employees get the experience, the service, and the software they actually deserve.
Explore our flagship products
The world is ready for better software. We’re ready to deliver.
Modern and intuitive IT service management
Effortless customer service and support
Where to next?
We’re more than a software company. We’re a team on a mission to simplify business for everyone. Learn about the people, values, and ideas shaping what we do.
Discover a better, fresher way to work
Be part of our mission to make work more satisfying and productive for everyone
Check out the latest news and announcements
Keep up with the story of a company that’s reshaping the world of work
Get to know our leadership team
Meet the industry-leading executives creating the future of business software at Freshworks